If you have questions about a payment, subscription or license, please reach out using the details below.
Support email
support@arctive.live
(Change this to your real support address.)
Billing enquiries
Please include your order ID, the email used at checkout and a brief description of your issue. We typically respond within 1–2 business days.
Payment processor
All card payments are handled by Stripe. For charge or refund questions initiated via your bank, please also contact us so we can locate your order.
For legal and compliance details, please also review our Terms of Service, Privacy Policy and Refund Policy.